UEM Cloud Products Integration

Integrate ServiceDesk Plus with ManageEngine's unified endpoint management (UEM) cloud applications to sync your organization's endpoint data in the UEM application with ServiceDesk Plus periodically.

By default, the data is synchronized every 15 minutes. You can modify this interval by updating appropriate global configuration variable.

Role Required: To set up the integration, the technician must have administrative privileges to the UEM cloud application and ServiceDesk Plus.

You can integrate only one UEM cloud application per ServiceDesk Plus installation. Currently, ServiceDesk Plus supports endpoint management through Endpoint Central Cloud.

Endpoint Central Cloud is a web-based, centralized solution that allows administrators to manage servers, workstations, and mobile devices, automate routine device management tasks, and customize operations.

Prerequisites

Update ServiceDesk Plus to version 16000 (Professional or Enterprise edition).
An Endpoint Central Cloud account with administrative privileges.
Make sure the application servers are connected and reachable.
Generate and download an authentication file from Zoho API Console.

Set Up the Integration

To configure the integration,

Go to Admin > Apps & Add-ons > Integrations > ManageEngine.
Click Settings on the UEM Cloud Products card.
Enter the following details:

Field	Description
Application Name	Select the UEM cloud product you want to integrate.
Data Center *	Select the data center on which the UEM cloud application is hosted. The URL and the domain of the UEM cloud application is displayed below the field.
Upload Authentication File *	Upload the authentication file generated in Zoho API Console.

(* mandatory)

Finally, click Test Connection and Save to connect the UEM application with ServiceDesk Plus.
To reset the configuration, click Remove.

Steps to Generate Authentication File

For secure data synchronization, an authentication file is required to validate the integration and establish a trusted connection.

The file follows the JSON format and contains credentials, such as client ID, client secret, and tokens. These credentials enable ServiceDesk Plus to authenticate and communicate with the UEM cloud application securely.

Follow these steps to generate the authentication file for Endpoint Central Cloud:

Go to Zoho API Console.
Sign in by using the Endpoint Central Cloud account with administrative privileges. If already signed in, proceed with the next step.
Add a client if not added already, and enter the following scopes: DesktopCentralCloud.Common.READ,DesktopCentralCloud.Common.Update,DesktopCentralCloud.Admin.CREATE,DesktopCentralCloud.Admin.READ,DesktopCentralCloud.Admin.Update,DesktopCentralCloud.Admin.Delete,ZohoFiles.files.READ
Set the expiration duration for the authentication file. (Maximum 10 minutes)
Click Create.

Download the authentication file.

Go to the UEM Cloud Product integration page in ServiceDesk Plus and upload the authentication file.