Zia is a continuously learning AI assistant that you can use to automate various service desk tasks. Zia continuously learns from ServiceDesk Plus data by analyzing each incoming request and applies the learning to understand and respond to user queries. You can track Zia's learning and customize training data to improve accuracy and response relevance.
Currently, Zia can:
Additionally, ServiceDesk Plus offers Zia-powered chatbots that let users perform various help desk operations, such as raising tickets, assigning technicians, accessing service catalogs, viewing solutions/announcements, and more. You can customize the bot's responses by defining appropriate workflows and control their accessibility by using available MCP tools. You can also leverage Zia Agents, AI-driven help desk assistants that help technicians by automating routine analysis, communication, and documentation.
Supported Operating Systems:
The following documents explain in detail about how to configure, train, and employ Zia for your business processes.