Zia Bot Customization

You can customize Classic Bot and Ask Zia for technicians and requesters as per the requirements of your organization.

Role Required: SDAdmins

Customize Zia Bot

On the Ask Zia Customization page, fill out the fields as described below:

Fields	Explanation
Bot Name	Provide a name for the bot. By default, it is Zia.
Bot Theme	Select a theme for the bot from the available options.
Header Message	Provide a title or message to be displayed on the bot header.
Choose Bot Avatar	Select an avatar from the available options. To add a custom avatar, select Custom Icon and click the plus icon. The image should be 40x40 pixels @ 72 DPI, with a maximum file size of 3MB.
Bot Position	Select the bot’s position: Attach to Footer - Keeps the bot fixed at the application’s footer. Keep it floating - Keeps the bot floating over pages. An illustration of Ask Zia bot floating over pages
Bot Settings	Configure the chatbot’s behavior by using the following options: Popup chatbot at every login - Opens the chatbot automatically at every login. Can be enabled for technicians, requesters, or both. Clear chats on browser refresh - Clears chat history whenever the browser is refreshed.

Customizations are applied immediately if the bot is active. If not, the changes take effect when the bot mode is changed.

On the Classic Bot Customization page, fill out the fields as described below:

Fields	Explanation
Bot Name	Provide a name for the bot. By default, it is Zia.
Bot Theme	Select a background color for the header from the predefined options. To use a custom color, click Custom Color and pick the required color from the palette.
Header Message	Provide a title or message to be displayed on the bot header.
Header Text and Close Icon Color	Select a color for the header text and close icon from the color palette.
Header and Footer Icon	Upload an icon for the bot, which will appear in the header and footer. To hide the icon in the header, select the Turn off only header position checkbox.
Choose Bot Avatar	Select an avatar from the available options. To add a custom avatar, select Custom Icon and click the plus icon. The image should be 40x40 pixels @ 72 DPI, with a maximum file size of 3MB.
Bot Position	Select the bot’s position: Attach to Footer - Keeps the bot fixed at the application’s footer. Keep it floating - Keeps the bot floating over pages. An illustration of the classic bot floating over pages
Bot Settings	Configure the chatbot’s behavior by using the following options: Popup chatbot at every login - Opens the chatbot automatically at every login. Can be enabled for technicians, requesters, or both. Clear chats on browser refresh - Clears chat history whenever the browser is refreshed.

Customizations are applied immediately if the bot is active. If not, the changes take effect when the bot mode is changed.