User - Additional Fields

The User-Additional Fields lets you configure new fields that would appear in a user profile. It allows you to record additional information about the users, apart from the present fields in the form. For example, you can choose to add a field for the location of the user. The newly added fields will be displayed on the user's details page. 

 

By default, the user-additional fields list view list all the user and technician additional fields that are configured in the application. Use the Filter by Type drop-down menu to view only the user additional fields or technician additional fields.

 

To access User - Additional Fields configuration wizard, go to Admin > Users > User - Additional Fields.

Add User-Additional Fields

  1. Click Add Field.
  2. Select the Field Type. The following types of additional fields are available:
  3. Specify a unique name for the additional field in the Field Name text field.
  4. You can encrypt single line, multi line, or pick list fields that contain sensitive information. The data in encrypted fields will not be reflected in reports or advanced search.
  5. Enable Holds Personally Identifiable Information (PII)/ Electronic protected health information (ePHI) checkbox to protect your users' confidential details in accordance with GDPR regulations. PII/ePHI data will be deleted permanently from the application when the user is deleted.
  6. Enter a brief description about the field in the Description text field.
  7. Click Save.
You can add default values for single and multi line fields. For pick list fields, you can add the options for users to choose from.
You can add any number of additional fields.
You cannot modify the Encrypt this field option after the additional field is created.
While deleting the additional fields, the value entered for the additional field in the user form will be lost.

 

 

Edit User-Additional Fields

  1. In the User - Additional Fields List view, select the filter type under which you want to edit the additional fields.
  2. Click Edit icon beside the Field Name to edit. The Add Field form is displayed with values filled while adding the field.
  3. Edit the fields in the form.
  4. Click Update.

Deleting User-Additional Fields

  1. In the User - Additional Fields List view, select the filter type under which you want to delete the additional fields.
  2. Click Delete icon deleteiconbesides the Field Name. A dialog box confirming the delete operation appears.
  3. Click OK to proceed. The additional field is deleted from the list.

 

While deleting the additional fields, the value entered in the new requester or technician form will be lost.
For user additional fields in ESM Setup, click here.