Quick Actions lists Add New forms, Scheduler, Tasks, Reminders, Asset - Groups, Scanning inventories and Archived Requests.
Access My Schedule, a calendar view displaying a technician's assigned requests, tasks, problems, change, and projects from anywhere across the application. Click here to know more.
Use this option to access the matrix view of the list of technicians, their availability, and the number of open requests assigned to them. Click here to know more.
An option available only for technicians with SDAdmin, SDSite Admin, SDCo-ordinator roles, click this to view the technicians logged-in for the ongoing session. Click here to know more.
Clicking this option opens the Mark Leave pop-up window where you can mark your unavailability. Click here to know more.
View the list of tasks assigned to you. Click here to know more.
View the list of all tasks added across the application. Click here to know more.
View the list of all your completed and upcoming reminders. Click here to know more.
Communicate important messages to all technicians or to those of a particular site or group. Click here to know more.
Add a new reply template or modify the existing ones. Click here to know more.
Edit or delete the asset groups in your organization using this option. Click here to know more.
Create a new group of assets to suit the needs of your organization by following the instructions given here.
Clicking this option takes you to the domain list view page where you can add, edit, or delete domains, and also scan them. Click here to know more.
Use this option to open the network scan page under the admin configurations, where you can manage networks and scan them. Click here to know more.
View the list of all archived requests using this option. You can also view them under Requests by selecting Archived from the list of filters.
Configure the credentials for data archiving and schedule them. Click here to learn more.
Use this option to generate the support file containing all server data in a single click. The application generates a support file which you can use to log your queries to the support team.
Click this option to generate the thread dump file and save it under the log folder as a text document. You can use this document to handle performance issues in the application.
View the error logs generated by the application online using this option. Click here to know more.
Assess the health of your application, thus ensuring the better performance of your help desk. Click here to know more.