Overview

IT Release Management is the process of planning, building, testing, and deploying releases to the production environment. A release can be defined as the process of delivering a set of authorized changes to IT services in a controlled environment. You can use release management to deploy hardware, software, documentation, processes, guidelines, policies, and other components to service operations.

ServiceDesk Plus supports Release Management in the IT help desk. You can raise a release request for authorized changes with or without associating a change record in the application. Throughout its life cycle, the release process is closely associated with the change management process.

In ServiceDesk Plus, the Release module is streamlined to offer the following features:

• A comprehensive life cycle involving up to 9 stages.
• Built-in release roles that can be used to define the scope of users to a release request.
• Ability to design various release templates from scratch, based on the organization's needs.
• A progress indicator stating the stage-to-stage progress of release request.
• Graphical editor to configure and automate release workflows.
• Different view types to gain insights into the release requests at one glance.

This guide documents the Release tab components in the following parts:

• Release Views
  • Release Table View
  • Release Classic View
  • Release Calendar View
• Create New Release
• Release Details Page
  • Release Stages
  • Assign Technicians for Release Roles
  • Associate Change/Project
  • Tasks
  • Add Reminders
  • Add Work Logs
  • View Approval Details
  • View Conversations and Add Notes
  • Monitor Release History