Associate change to request

In some cases, a change may arise due to a request or a change may lead to the creation of a request. In either case, you can associate change to the request.

Note: While associating change to a request, the status of the request does not change.

To associate change to a request,

1. Click Requests tab in the header pane.

2. In the Request List view, click the Subject link of the request to associate the change.

3. In the Request Details page, click Change Request link. The Change Request dialog box pops up.

   From the Change Request dialog box, you can,

   • Associate the change initiated due to this request

   • Associate the change due to which this request is raised.

4. To associate the change, click the associate link icon . The Associate Change to Incident window pops up showing the list of Open Changes with Incident Category by default.

5. Select the type of change to be displayed by selecting from the Filter Showing combo box on the top left-hand side of the page. Ex: Open Change or All Change and so on. On selecting the change type the corresponding changes get listed.

6. Select any one change to be associated with the request by enabling the radio button beside the title of the change.

7. Click Associate button to associate change to the request. The Change ID of the change is displayed. Once the change is associated to the request, the Detach Change icon appears beside the Change ID.

Note:

1. If a change needs to be initiated due to a request, then you can add change from Change Request pop up. Click the New Change icon to access the form. Refer to Create New Change to know how to add a change request.

2. In the Request Details page, an Associated Change link appears indicating that a change is associated to this request.

3. You can associate a change to different requests.

Detach Change from Request

If you want to associate another change to the request, then the existing change has to be detached.

To detach a change,

1. From the Request Details page, click Associated Change link. The Change Request dialog box pops up.

2. Click Detach Change icon beside the Change ID. The change is detached from the request.

Viewing the Change  

To view the change associated with the request,

1. From the Request Details page, click Associated Change link. The Change Request dialog box pops up.

2. Click the Change ID link to view the change details. The details of the change are displayed.