Survey is a great tool to get generalized feedback from the recipients of a service. Feedback will immensely assist you in taking actionable and informed decisions. For this purpose, ServiceDesk Plus provides you an enhanced user survey with increased flexibility in terms of survey type and questions range. A better capture of users’ feedback coupled with intuitive reporting will help you visualize and fix problems, if any, at a much faster pace.
Following are the steps involved in the process of conducting a survey.
After publishing a survey, users will submit their response, and then you can view survey reports.