Integrate with ADSelfService Plus

Integrate ServiceDesk Plus with ManageEngine ADSelfService Plus and allow your Active Directory users (both technicians and requesters) to self-service their Active Directory passwords and accounts easily. ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform password self-service, account self service and self service of their personal details (e.g telephone number, e-mail id, etc.,) in Microsoft Windows Active Directory. If you have installed both of these products, you just have to provide the details of the computer where ADSelfService Plus is installed, along with its Port Number.

Steps to Install:

Steps to Configure:

Go to Admin > Apps & Add-ons > Integrations > ADSelfService Plus.

  1. Enter the URL where the application is currently hosted.
  2. Select Enable AD Self Service menu for Technician to display AD Self Service menu for technicians. This menu will be shown irrespective of the integration status of ServiceDesk Plus with ADSelfService Plus product.
  3. Select Enable AD Self Service tab for Requester to display AD Self Service tab for requesters in Self Service Portal. This tab will be shown to requesters only if ServiceDesk Plus is integrated with ADSelfService Plus product.
  4. Click Test Connection and Save to check for an established connection between ServiceDesk Plus and ADSelfService Plus in their respective ports.

After the connection is established, use the Jump To link to switch over to ADSelfService Plus server.

To edit/remove the configured settings, use respective icons next to the application.
If the integrating application runs in HTTPS mode, you will have to generate and install a certificate to establish a connection between ServiceDesk Plus and the integrating application servers. Learn more here.

Integrate with ADManager Plus

Refer to this page to learn about ADManager Plus integration.

Integrate with OpManager

Refer to this page to learn about OpManager integration.