Configure your organization's mail server to send and receive emails. ServiceDesk Plus supports email protocols such as (POP/POPS/IMAP/IMAPS), Exchange Web Services (EWS), and Microsoft Graph with basic and OAuth 2.0 authentication.
This section lists step-by-step guidance on mail server configurations, along with FAQs and steps to troubleshoot.
Configure the server that receives emails sent to your organization's help desk. ServiceDesk Plus supports Exchange Web Services (EWS), email protocols (POP, IMAP, POPS, and IMAPS), and Microsoft Graph. You can configure incoming mail server with:
Configure your organization's outgoing mail server to ensure an organized delivery process. With ServiceDesk Plus, you can use email protocols (SMTP/SMTPS), Exchange Web Services (EWS), or Microsoft Graph to connect to the external server. You can configure outgoing mail server with:
Configure criteria to identify spam messages, preventing unnecessary emails and messages from getting processed. Learn more.
Define a set of rules with delimiters to parse incoming emails, automating operations such as adding, editing, updating, and picking up requests. Learn more.
Configure and use delimiters to parse incoming emails based on associated modules. Learn more.
This section lists default configurations for all supported mail servers in ServiceDesk Plus for reference. Learn more.
Define a threshold value for error notifications on connecting to the mailbox and configure notifications to SDAdmins and technicians when this threshold is reached. Learn more.
Apart from basic authentication, ServiceDesk Plus supports OAuth authentication, which provides delegated access to a protected resource. Learn more.
Troubleshoot and resolve minor setbacks related to mail server configurations, connectivity issues, and problems with receiving/sending emails. Learn more.